INSIGHTS& NOTES.
Writing about the decisions that come up repeatedly in this work — what to automate, when to build rather than buy, and where projects tend to go wrong.
Published when there is something specific to say, which means rarely rather than weekly.
BUSINESS AUTOMATION // 6 MIN READ
What to automate first, and what to leave alone
Most automation projects fail on selection, not execution. The process was chosen because it was annoying rather than because it was suitable.
SOFTWARE STRATEGY // 7 MIN READWhen custom software is worth it, and when it isn't
The honest answer for most business processes is buy, not build. The exceptions are specific, and worth being able to recognise.
If one of these describes a decision you are currently facing, we are happy to give a straight opinion before anyone talks about a project.
Talk it through